Terms & Conditions

Entry Tickets

Our entry ticket allows access onto site which includes car parking, unlimited entry to Daisy’s Garden during your visit and access to our toilet and changing facilities. An entry ticket must be purchased for everyone, including infants (under 12 months free of charge) wishing to visit us.
The Entry ticket is only valid for the day booked; we advise the date you book is the date you wish to visit us.
The entry ticket is a non- refundable and non-transferable purchase. Refunds cannot be offered in the event of cancellations or non-attendance.
The entry ticket does not gain you access to our attractions, you can either ‘pay as you go’ throughout your visit at the relevant attraction (priced per person) or alternatively purchase one of our ‘Play Passes’ which are available to purchase online or onsite at the same cost.
We cannot guarantee due to external factors that all the attractions will be operational during your visit.
There is no guarantee you will be able to play on all attractions during your visit.
Unless tickets are booked in advance, entrance is not guaranteed.
On arrival you will be given your session tickets. Please keep your tickets safe as you will be asked to show the tickets if you want to re-enter the park.
We reserve the right to ask any visitors with an invalid ticket to leave site immediately.
Entry maybe restricted due to capacity or matters outside of our control such as adverse weather.
Children under the age of 16 must always be supervised by an adult aged 18 or over at all times onsite.
Prices and our Terms and Conditions of the entry ticket are subject to change.

Entry to the park implies agreement with our terms and conditions.

The Play Pass

Purchased from April 2021
The Play Pass can only be used at ‘The Ice Cream Farm, Tattenhall, Chester, and it is to be used on our main play attractions only (excluding the Mini Attractions which are contactless card operated) and does not include entry to The Ice Cream Farm.
The Play Pass is non-refundable
From the date of purchase the Play Pass has a 24-month expiry date to use all the ‘Plays’ on the card. It can be used on multiple visits within this time until all Plays are used.
If a Play Pass is lost, stolen or damaged, a replacement card can be requested with the remaining ‘Plays’, this will occur an administration fee.
The Play Pass cannot be used in conjunction with any other offers or promotions unless they are specified as being part of the Play Pass scheme.
The Play Pass must be presented on entry at each attraction.
No change can be given in exchange for the Play Pass.
Only the original Play Passes are accepted.
Play Passes are not exclusive to one person and can be shared between friends and family alike.
All aspects of the Play Pass are subject to change.
Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.
The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependant, health, and safety and/or operational reasons or due to special events or private functions.

‘Existing’ Play Pass

Purchased before March 2021
The Play Pass is to be used on our play attractions only (excluding the Mini Attractions which are contactless card operated).
Entry to The Ice Cream Farm is charged separately, by pre-booking online or if available a walk-in service on the day.
Play Passes are non-refundable or replaceable if lost, stolen or damaged.
The Play Pass cannot be used in conjunction with any other offers or promotions unless they are specified as being part of the Play Pass scheme.
The Play Pass must be presented at the time of each purchase.
No change can be given in exchange for the Play Passes.
Only original Play Passes are accepted.
The Play Passes have no expiry date.
The Play Passes are not exclusive to one person and can be used between friends and family alike.
The Ice Cream Farm reserves the right to amend the Play Passes benefits without any notification.
Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.The Ice Cream Farm reserves the right to vary opening and closing dates/ times and to close, remove or cancel all or any part of the attractions, events or facilities on site for any reason including, but not limited to, technical issues, weather dependant, health and safety and/or operational reasons or due to special events or private functions.

Play Pass Purchases Online

Our Add- on purchases online are non-refundable. All items pre-paid for will be collected on entry to site. Please ensure a purchase online receipt is provided to the team on entry to issue items pre-paid for.

Use your Plays to pay - VIP Play Pass Promotion

The ‘use your plays to pay’ offer is valid for the forseeable until withdrawn by The Ice Cream Farm Management Team.

Each Play on a VIP Play Pass can be exchanged for £1 to use towards products or goods purchased onsite, gift cards, party bookings, events, and vending machines.

This offer cannot be used at The Drive In.

No cash can be given in exchange for the Play, including change from a purchase.

Entry onto site is charged separately. Alternatively, you can use your plays to pay towards entry to site, when available through our walk in service on the day (not pre-bookable online).

We reserve the right to exclude certain products from this offer which may already be in a promotional offer onsite.

Only original VIP Play Passes are accepted.

This offer is not valid on any other Play Pass except the VIP Play Pass.

The Ice Cream Farm Ltd reserve the right to change the terms at any time.

Family and Friends Shared Membership

The Family and Friends Shared Membership (TFFSM) can only be used at The Ice Cream Farm, Tattenhall, Chester, and it is to be used during Winter (1st September-31st March) 7 days a week and Summer (1st April-31st July) Monday to Friday during term time (not including Bank Holidays).
TFFSM is not valid to be redeemed for the whole month of August, unless otherwise specified.
The dates that TFFSM can be redeemed, i.e., Term dates, are set by The Ice Cream Farm and will be based on the dates set by the Cheshire West and Chester council, and are subject to change
TFFSM is for use for up to 4 people per day
TFFSM is non-refundable
Has a 12-month expiry date from the date of purchase (365 days)
If TFFSM is lost, stolen or damaged, a replacement card can be requested, this will incur an administration fee.
Cannot be used in conjunction with any other offers, events, or promotions unless they are specified as being part of TFFSM scheme.
Membership cards and lanyards for the Family and Friends Shared Membership are subject to availability
TFFSM must be presented when purchasing entry ticket onsite or the membership code input when booking online to get the discount.
You must bring your TFFSM card on to site when visiting The Ice Cream Farm
No change can be given in exchange for TFFSM
Only the original TFFSM cards are accepted.
The free £17.50 Play Pass will be redeemed by The Ice Cream Farm team to be collected on your first visit after purchasing the membership
The free £17.50 Play Pass is limited to one per membership card
TFFSM does not admit visitors onto any attractions on site or include any ice cream or food products. These purchases must be made separately.
All aspects of TFFSM are subject to change.
All standard terms of the Entry Tickets and the Play Pass apply
Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.
The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependent, health, and safety and/or operational reasons or due to special events or private functions.

Fireworks and Fun 2025

Saturday 1st and Sunday 2nd November 2025

Package information is as follows:

£12.50 per child – Entry to The Ice Cream Farm, one Play to use on any main attraction excluding Silvercone, Mini Tractors and Mini Diggers (above terms apply) and Firework Display Entry. (Under 12-months go free)
£7 per adult – Entry to The Ice Cream Farm and Firework Display Entry
Entry will be permitted after 2:30pm only.
The Ice Cream Farm closes at 2pm to the General Public. Only Firework Display ticket holders will be able to stay and play after this time.
Children must be supervised at all times by a responsible adult over the age of 18 during their visit to The Ice Cream Farm, including for the duration of the Firework display.
The Firework display will be scheduled to commence at approximately 5:30pm.
Please be mindful that firework display may be subject to modification or cancellation without prior notice, particularly in the case of severe weather conditions or where health and safety deems necessary.
The firework display is not silent. It is a low-noise/quiet display.
The direction of The Ice Cream Farm team must be followed at all times to ensure maximum safety.
The use of sparklers at The Ice Cream Farm or in the display area is strongly prohibited.
All other terms of The Ice Cream Farm apply and management have the right to review and amend these terms where necessary.
This offer cannot be used in conjunction with any other offers or discounts, including VIP discount, and a cash alternative will not be offered for any component of the package.

Gift Card

The Ice Cream Farm Gift Card can only be redeemed at ‘The Ice Cream Farm’ Tattenhall, Chester. It can be used as part or full payment for goods sold in the food & retail outlets. Protect the card and treat this as cash, lost, stolen, or damaged cards will not be replaced. The gift card will expire 24 months after the last transaction on the card. Any balance remaining will not be refunded. Gift cards can be activated with a minimum value of £1 and have a maximum value of £150. The Gift Card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, provided that the card has not expired.

Events

Please note that all tickets purchased for events at The Ice Cream Farm are non-refundable or transferable. We advise to arrive for the event 15 minutes prior to the start time to avoid traffic and other obstacles on the day. Each member of your party attending the event must have a valid ticket to attend the event and Entry Tickets for entry to The Ice Cream Farm and all tickets can be shown printed or on an electronic device. The ticket will confirm where the event will be held and performing areas may be limited, we may ask you to leave prams and buggies outside of the area to avoid obstruction.

Free Return 2025

The Free Return Winter Offer gives those who have booked online to visit The Ice Cream Farm between Saturday 19th July 2025 and Friday 5th September 2025 5 free Entry Tickets per booking.
The booker must have added the ‘Return for free in Winter’ product to the basket to be eligible for this offer.
Only one discount code will be issued per booking transaction, regardless of the number of tickets purchased.
The 5 individual free Entry Tickets must be redeemed in one transaction for visits between Monday 8th September 2025 and Friday 13th February 2026. They cannot be split across multiple visits.
This offer is for online bookings only.
The discount code will be received via an automatic e-mail sent from noreply@roller.app upon booking online. The Ice Cream Farm is not responsible for lost, delayed, or undelivered emails containing discount codes. Visitors should ensure that their email address is right at the time of booking and emails from noreply@roller.app are not filtered to spam/junk.
This discount code can be used against 5 of the following tickets for the dates stated above – All Day Entry Ticket, Entry Ticket 11:30am-5pm, Entry Ticket 9:30am-4pm, Exclusive SEN session, Late Afternoon Entry Ticket, Weekday All Day Entry Ticket, Weekend/School Holiday Entry Ticket.
This offer excludes special event days, separately ticketed events, or dates where The Ice Cream Farm is closed to the public.
Any bookings made with a Membership (Member Entry Tickets) are not eligible for this offer.
Any Virgin Experience Days bookings are not eligible for this offer.
If a booking is cancelled the discount code will terminate and will not be able to be used.
This offer is not valid for school or group bookings.
If a visitor wishes to visit several times during the above time period an online booking will need to be made for each separate visit to receive a new discount code.
All standard terms of the Entry Ticket apply.
All Entry Tickets are subject to availability and the free return code must be redeemed online.
This offer cannot be used in conjunction with any other offers and a cash alternative will not be offered.
Management have the right to refuse or make amendments to this offer at any time.

50% Off Entry Tickets with Code ICM50

This offer entitles you to 50% off Entry Tickets at The Ice Cream Farm when booked online only using the code ICM50 at checkout. This code cannot be added retrospectively to any bookings and no bookings before the promotional period will be refunded.
Valid on Exclusive SEN Session, Weekend/School Holiday Entry Ticket and Late Afternoon Entry Tickets only.
The discount is valid for bookings made for visits between 19th July 2025 and 31st July 2025 only.
Members can receive up to 4 member entry tickets per day during this promotional period by adding the member entry tickets to their basket and applying their membership number at checkout.
An Entry Ticket must be purchased for every visitor, including infants (under 12 months free of charge).
The Entry Ticket is valid only for the date booked; please ensure the date selected is the date you intend to visit.
Entry Tickets purchased with this offer are non-refundable and non-transferable. No refunds will be given for cancellations or non-attendance.
Entry Tickets do not include access to paid attractions. Attractions may be paid for individually on a pay-as-you-go basis or by purchasing a Play Pass, available online or onsite.
Discount on the Big Bundle packages are not included in this offer.
Entry is not guaranteed without an advance booking. Visitors without valid tickets will be refused entry.
All other terms under the ‘Entry Tickets’ heading apply.
By purchasing tickets and entering the park, you agree to abide by these Terms and Conditions.

Summer Special Offer (1 free Single Play per child)

Booking Period: Friday 25th July to Sunday 3^rd August at 4pm
Valid for Visits Until: Sunday 31st August

For every child Entry Ticket booked during the promotional period (25^th July–3^rd August), the purchaser will receive one free single play (standard value £4.50).
The free single play is only valid for use on the date of the visit.
The offer does not apply to infant tickets (under 12 months, which are free of charge) or adult tickets.
The single play is to be redeemed by showing your Booking QR code to the Team Member on your chosen play attraction.
Free single plays cannot be redeemed on the following mini attractions:
- Mini Quads
- Mini Tractors
- Mini Diggers
Free single plays are non-exchangeable, non-transferable, and hold no cash value.
The free single play must be redeemed on the same day as your booked visit.
Unused single play tickets will not rolled over to another date.
Offer only applies to child entry tickets booked between 25th July and 3^rd August 2025, for visits taking place up to and including 31st August 2025.
Members Entry Tickets/Membership holders are not eligible for this offer.
Free single play tickets will be digital tickets assigned to the booking at the point of purchase
Offer is subject to availability and attraction operations. We cannot guarantee all attractions will be operational at the time of your visit.
Standard Entry Ticket Terms and Conditions apply.
Management reserves the right to withdraw or amend this offer at any time without notice.
This offer can be used in conjunction with the Free Return in Winter offer and the 50% off Entry Tickets offer, provided the terms of those offers mentioned above are followed.
This offer cannot be used with any other offer, unless otherwise stated above, including the Big Bundle Packages.

Parties

For all our parties (except those taking place in the Loft), the minimum requirement for booking is 15 children and maximum 30 children. If there are less than 15 children attending the minimum payment will still be for 15 children. For our Loft Parties the minimum requirement for booking is 15 children and maximum 25 children.
When booking a party, the full pre-payment will be required. All of our party packages are advised as non-refundable. Where necessary, bookings may be transferred to an alternative date, with prior notice of 3 days or more.
Play Passes cannot be used as payment for a party.
We require the party room back no more than 15 minutes after the end time of your party. After this, you may be charged.
We require your final details and food order no later than 5 days before the date of the party. Failure to supply this may result in us being unable to supply the party food requested.
If your party is within the Fun Factory, we do ask that all children wear socks throughout their play.
If your party is within Honeycomb Canyon, it is recommended children bring spare clothing and a towel.
All children remain the responsibility of a parent/ guardian during a party.
Rules of play within the attraction used applies throughout the party and must always be followed. Throughout the play session parental supervision is essential. Children under the age of 16 must always be accompanied by an adult aged 18 or over.
Members of the public will play alongside your party unless you have an exclusive party booking.
We respectfully ask that food that has not been prepared in our kitchen is not brought or consumed on our premises. We are happy for you to bring a birthday cake for the party; however, we are unable to store within our kitchen area for health and hygiene reasons, you are more than welcome to store them within your allocated party room on the day.
The Ice Cream Farm will provide alternative food options for allergies and intolerances where required, however we require information at least 5 days prior to the party from a parent or guardian.
Booking a party does not entitle you to use of the entire premises.
Candles are allowed within our party rooms; however, party poppers, sparklers or flare type candles and confetti bombs are prohibited.
The Ice Cream Farm will not be liable for matters outside of their control which may affect the party booked. If any further siblings want to attend with them an entry ticket must be purchased for the extra guests. If any extra guests want to use the attractions, they must pay the standard price of that attraction upon entry to the attraction. The start booked is the start time of the party. Please note that if you are late arriving The Ice Cream Farm won’t be able to extend your party booking
The Ice Cream Farm makes every effort to ensure that all of our attractions and facilities are accessible to as many of our visitors as possible. However, The Loft and our party rooms including The Ice Cave are located upstairs with no lift access. We are happy to discuss alternative arrangements.
Prices and the terms and conditions of the Party Packages offered are subject to change

The Big Bundle for 4 or 6

This package is for a group of 4 or 6 and includes:

4 or 6 Entry Tickets, made up of any combination of adults and children for which all terms under the ‘Entry Ticket’ heading applies
1 x Play Pass with 10 plays, for which all terms under the ‘Play Pass’ heading applies
4 x or 6 x Single scoop standard waffle cones or single scoop tubs from The Parlour. All flavours are subject to availability and any allergens must be declared at time of ordering. Toppings and sauces are not included in the offer and may be purchased additionally.
1 x 1L tub of Cheshire Farm Ice Cream from The Impulse Emporium (in the single or double pacakges only, not included in the food package). All flavours are subject to availability.
If selected, £40 or £60 credit to spend at Sticky Paws Restuaurant.

All components of this package are subject to availability and must be redeemed on the date of booked visit in one transaction by presenting the individual vouchers at time of redemption.

This offer cannot be used in conjunction with any other offers or discounts, including VIP discount, and a cash alternative will not be offered for any component of the package and all vouchers are a one use only.

The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependent, health, and safety and/or operational reasons or due to special events or private functions.

Management have the right to refuse or make amendments to this package and its components at any time.

Refund and Return Policy

In the event that you are not 100% satisfied with an item you have purchased in our Impulse Emporium, we accept returns on any items (other than sale items and non-returnable items) that is unworn or unused and in their original condition, with the product tag or packaging unsealed and intact. You can return within 30 days of purchase. Items must be returned with a valid receipt/ proof of purchase. They can be exchanged for an alternative product or refunded. Refunds will be issued to the original method of payment and in the original tender currency and can take up to 10 working days to receive back into your account.
Statutory rights are not affected.
Please note, we are unable to accept any items that have been returned outside of the time period above, or that are worn or used, in an unsellable condition.
Non-returnable items
Food products including ice cream and take away food cannot be returned for refund or credit against another product onsite.
All entry tickets, Play Passes, Memberships, Gift card/vouchers, Events and Party bookings purchased online or onsite are a non-refundable purchase. Entry tickets, parties and events can be amended if your unable to visit with prior notice before the day of arrival, terms and conditions apply on individual products.
Play Passes are valid for 2 years from date of purchase and can be used onsite at any time, if you purchase a Play Pass for an entry and not able to attend, you can redeem the Play Pass at a later date.
Statutory rights are not affected.

Carer Ticket

The Ice Cream Farm Ltd offer Free Carer entry tickets onto site, providing that at least one valid admission ticket is purchased for any further members of the group, including those that require the personal assistance.

Visitors who have the following documentation are entitled to one free carer ticket per booking :

A valid Blue Badge
Personal Independence Payment letter (PIP)
Disability Living Allowance letter (DLA) for children under 16
A recognised Assistance Dog ID Card.
The Access Card

This ticket can be purchased online prior to arrival, but please note on the day of the visit we will require one of the above documentations to be shown along with suitable photo ID of the recipient, to validate the free carer entry ticket.

If the above isn’t shown on the day, a full price entry ticket will be required to be purchased for entry on to site.

Please Note: a carer must be over 14 years of age and capable of assisting the visitor who has the disability. The carer would be expected to understand the disabled person’s needs and assist them in managing it for the duration of their visit.

The Ice Cream Farm reserve the right to remove this ticket option at any time and amend the documentation/ proof if required.

All additional ‘Entry Ticket’ terms and conditions apply.

Terms & Conditions