Frequently Asked Questions

Our team answers some of The Ice Cream Farm’s visitors’ most frequently asked questions…

The Ice Cream Farm is open daily from 9:30am until 6pm, closing only on Christmas, Boxing and New Year’s Days.

The Ice Cream Drive In is open daily 12pm until 6pm.

All our outdoor attractions are open all of the time (weather depending), with the exception of Ripple Run inflatable obstacle course which is open at weekends and during school holidays.

The Ice Cream Farm’s indoor attractions are always open – with the exception of The Loft which is closed on occasion for exclusive use birthday parties.

During out dedicated SEN Sessions the entire site is closed to the general public and only open to SEN children and their families and carers.

Food and drink options at The Ice Cream Farm increase during peak season. Year-round The Parlour, Sticky Paws and The Jam Jar are open daily. At weekends and in school holidays Pitstop and Pizza Piazza are also open, featuring menus of affordable meals, drinks and snacks.

The Ice Cream Farm charges just £2.50 per person for an entry ticket (babies under one are free). This price reduces with our Late Afternoon Pass. We still honour VIP Passes and give a discount on entry tickets for VIP Pass holders. Our Family & Friends Membership is a great value way to visit The Ice Cream Farm.

Once inside, play in Daisy’s Garden is included. Visitors then only pay for where they play, with all other attractions (except Silvercone which is paid for by token), paid for individually. The most cost-effective way to do this is by purchasing a Play Pass (find out more below!).

Our entry ticket allows access onto site and includes car parking and unlimited play in Daisy’s Garden. An entry ticket needs to be purchased for everyone, including infants (under 12 months free of charge) wishing to visit us.

Yes, we offer a Free Carer entry ticket with one paid-for entry ticket. All the terms and conditions for an Ice Cream Farm Carer Ticket can be read here.

No, you don’t have to buy a Play Pass before your visit as they can be purchased at any of the paid-for facilities and from the welcome desk. However, you may want to prepare for your visit by buying a Play Pass online. If you do, the Play Pass can be collected on the day of your visit. Click here to buy a Play Pass.

The Play Pass offers you a great way to save on the cost of play for all of our attractions on site. The Ice Cream Farm Play Pass includes 5 or 10 plays (normally £4.50 per play), with each play on the Play Pass allowing one child to enter one attraction.

The Play Pass can be shared amongst multiple children and used within 24 months of purchase. Or alternatively you can pay as you play at each attraction (£4.50 per entry, per child) on the day you visit. Click to view the Play Passes.

Absolutely! The Ice Cream Drive In is open next door to The Ice Cream Farm for anyone who just wants a scoop of award-winning Cheshire Farm Ice Cream.

The Ice Cream Drive In is free to enter, and home to our farm animals. There are places to sit if you’re on foot or bicycle (or don’t want to sit in your vehicle) and there are facilities should you require them.

We recommend booking your entry tickets in advance. However, if you’re visiting us during the week in term time we can almost always accept walk-ins. Don’t forget that general admission is closed during our monthly SEN Sessions.

We recommend bringing spare socks (for the Fun Factory and Marshmallow Mound); and splashsuits and wellies, or swimmers and towels, for Honeycomb Canyon. Long tops and bottoms may be more comfortable on the slides and ride-on attractions. Children should not wear jewellery on the play attractions.

We pride ourselves on being accessible for all visitors.

The Loft and party rooms however are on the first floor which has no lift access. Our team is happy to discuss alternative arrangements.

We also offer a wheelchair hire service at the main entrance for a refundable £20 deposit.

The Ice Cream Farm attractions have been designed to appeal to all ages, come rain or shine. Some of our attractions have a height restriction – such as Rocky Road – while others are for those over a certain age – like The Loft. You’ll find all the details for each attraction on our Play page.

As well as more than 50 flavours of ice cream in the world’s largest ice cream shop, our outdoor play activities include Daisy’s Garden, Strawberry Falls Adventure Golf, Rocky Road, Silvercone racing track, Mini Scoop, Chuggy’s Tractors, Marshmallow Mound, Ripple Run and Gemstone Cove.

Inside there is Europe’s largest covered sand and water play area at Honeycomb Canyon, The Fun Factory softplay and The Loft.

We have a choice of food and drink outlets to keep you fuelled, including; The Parlour, Sticky Paws, The Pitstop and The Jam Jar. You can also enjoy your own picnic at our designated area next to Marshmallow Mound.

The Ice Cream Drive In is open at selected times for guests who want a scoop of award-winning Cheshire Farm Ice Cream without coming on site. Find out more here.

For treats and gifts The Impulse Emporium is open daily featuring books, TY Toys, games and Cheshire Farm Ice Cream Take Home Tubs.

At the end of your Ice Cream Farm experience you’ll find The Impulse Emporium with its selection of children’s books, TY house and collection of soft toys, pocket money spends and SlipFree shoes. It’s just the ticket for a kid’s treat or gift. What’s more, there’s a huge choice of Cheshire Farm Ice Cream Take Home tubs to pick from alongside sweets, confectionary and baked goodies.

Please take a look at our Rainy Day Promise.

Yes you can. If you bought a VIP Pass prior to the pandemic you can still use it to pay for the play attractions. Plus you’ll get a discount on your entry, as well as in our food outlets and at The Impulse Emporium.

Yes, we pride ourselves on offering one of the best birthday party venues in Cheshire! Check out our Birthdays page to find out more.

During the pandemic we moved our farm animals so that they now reside alongside The Ice Cream Drive In and the car park – where visitors can view them for free. We currently have sheep, deer, alpacas and ponies!

Unfortunately, due to health and safety reasons, we can’t allow dogs at The Ice Cream Farm, except for assistance dogs. However, dogs are welcome at The Ice Cream Drive In – where we even sell Cool Dog ice cream!

Yes. We have a designated Picnic Area which you’ll find next to Marshmallow Mound.

We’re located just outside the historic Cheshire village of Tattenhall, near to Chester and the border with Wales.

Set in rolling green fields, our countryside setting is home to many of the county’s finest attractions; like Beeston and Peckforton Castles, the Shropshire Union Canal and Bolesworth Castle.

If you’re visiting Cheshire with kids, we’re not far from Chester Zoo and Bewilderwood.

We’re about a 20 minute drive from the city of Chester off the A41; which is signposted with brown tourist signs in both directions.

From the A49, head for Cheshire Workshops; where you’ll start to see signage for The Ice Cream Farm.

If you’re driving to The Ice Cream Farm, take a quick look at Go Compare’s Fuel Price Calculator to see ways you can save – and do your bit for the environment too.

Buses from Chester travel to the nearby village of Tattenhall along the A41. Once in the village it’s about a 15 minute walk to The Ice Cream Farm.

We’re also just across the car park from the Tattenhall Marina should you wish to come by barge! And with the canal path a popular route for cyclists it’ll take you around 45 minutes to cycle to us from Chester.

We love to do our bit for charity where we can. If you’re looking for a prize for a charity event, email our team on info@theicecreamfarm.co.uk with your letter of authority and we’ll put your name in our monthly draw for prizes.

 We are open 9:30am until 6pm daily. The Drive In is open 11am-6pm daily.