Terms & Conditions

The Ice Cream Farm booking fee

Our booking fee is a non-refundable or transferable purchase. We advise to ensure the date selected is the date you wish to attend the site. The booking fee is charged for each individual guest who is attending The Ice Cream Farm excluding infants 12 months or under. Tickets must be presented on arrival by mobile device or printed to gain admission on the day, we have the right to refuse admission if not displayed on the day. The booking fee doesn’t provide you access to our attractions, you would either ‘pay as you go’ throughout your visit at the relevant attraction price per person or alternatively purchase one our play passes which are available to purchase online or onsite.

Play Pass

The Play Pass is to be used on our play attractions only.
Entry to The Ice Cream Farm is charged separately, by pre-booking online or if available a walk-in service on the day.
The Play Passes are non-refundable or replaceable if lost, stolen or damaged.
The Play Pass cannot be used in conjunction with any other offers or promotions unless they are specified as being part of the Play Pass scheme.
The Play Pass must be presented at the time of each purchase.
No change can be given in exchange for the Play Passes.
We reserve the right to exclude certain events or products lines from the VIP Play Pass.
Only original Play Passes are accepted.
The Play Passes have no expiry date.
The Play Passes are not exclusive to one person and can be used by friends and family alike.
The Ice Cream Farm reserves the right to amend the Play Passes benefits without any notification.
Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.

The Ice Cream Farm reserves the right to vary opening and closing dates/ times and to close, remove or cancel all or any part of the attractions, events or facilities on site for any reason including, but not limited to, technical, weather dependant, health and safety and/or operational reasons or due to special events or private functions.

VIP Play Pass

Our VIP Play Pass entitles you to 10% discount across all food and retail outlets, ice cream and sorbet take home tubs, qualifying events, party bookings. Access to exclusive ‘double discount’ days.

These offers are exclusive to VIP holders only. Exclusions apply to vending machines, gift vouchers, and play passes. These benefits will only apply while you VIP Pass is active once all plays have been redeemed the offer ends. This discount cannot be used in conjunction with any other promotion, offers provided with this pass are subject to change.

Play Pass & Lanyard Purchases Online

Our Add- on purchases online are a non-refundable. All items pre-paid for will be collected on entry to site. Please ensure purchase online receipt is provided to the team on entry to issue items pre-paid for.

Gift Card

The Ice Cream Farm gift card can only be redeemed at ‘The Ice Cream Farm’ Tattenhall, Chester site. It can be used as part or full payment for goods sold in the food & retail outlets. Protect the card and treat this as cash, lost, stolen, or damaged cards will not be replaced. This gift card will expire 24 months after the last transaction on the card. Any balance remaining will not be refunded. Gifts cards can be activated with a minimum value of £1 and have a maximum value of £150. This Card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, provided that the card has not expired.

Events

Please note that all tickets purchased for events at The Ice Cream Farm are non-refundable or transferable. We advise to arrive for the event 15 minutes prior to the start time to avoid traffic and other obstacles on the day. Each member of your party attending the event must have a valid ticket to attend and all tickets can be shown printed or virtually on an electronic device. The ticket will confirm where the event will be held and performing areas maybe limited, we may ask you to leave prams and buggies outside of the area to avoid obstruction.