We're now open! We're asking you to book your visit online (even if you’re a Play Pass holder). There will be a small booking fee and we have a limit on numbers to keep everyone safe.

Terms & Conditions

The Ice Cream Farm booking fee

Our booking fee is a non-refundable or transferable purchase. We advise to ensure the date selected is the date you wish to attend the site. The booking fee is charged for each individual guest who is attending The Ice Cream Farm excluding infants 12 months or under. Tickets must be presented on arrival by mobile device or printed to gain admission on the day, we have the right to refuse admission if not displayed on the day. The booking fee doesn’t provide you access to our attractions, you would either ‘pay as you go’ throughout your visit at the relevant attraction price per person or alternatively purchase one our play passes which are available to purchase online or onsite.

Play Pass

Our Play Passes are non-refundable or replaceable if lost, stolen or damaged. Your Play Pass must be presented to a member of staff on entry to each required attraction. No change can be given.
These cards are not exclusive to one person and can be used by friends and family alike.

There is no expiry date on the Play Pass, it is valid until all play stamps are used.

Only originals will be accepted.

VIP Play Pass

Our VIP Play Pass entitles you to 10% discount across all food and retail outlets, ice cream and sorbet take home tubs, qualifying events, party bookings. Access to exclusive ‘double discount’ days.

These offers are exclusive to VIP holders only. Exclusions apply to vending machines, gift vouchers, and play passes. These benefits will only apply while you VIP Pass is active once all plays have been redeemed the offer ends. This discount cannot be used in conjunction with any other promotion, offers provided with this pass are subject to change.

Play Pass & Lanyard Purchases Online

Our Add- on purchases online are a non-refundable. All items pre-paid for will be collected on entry to site. Please ensure purchase online receipt is provided to the team on entry to issue items pre-paid for.

Gift Card

The Ice Cream Farm gift card can only be redeemed at ‘The Ice Cream Farm’ Tattenhall, Chester site. It can be used as part or full payment for goods sold in the food & retail outlets. Protect the card and treat this as cash, lost, stolen, or damaged cards will not be replaced. This gift card will expire 24 months after the last transaction on the card. Any balance remaining will not be refunded. Gifts cards can be activated with a minimum value of £1 and have a maximum value of £150. This Card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, provided that the card has not expired.

Events

Please note that all tickets purchased for events at The Ice Cream Farm are non-refundable or transferable. We advise to arrive for the event 15 minutes prior to the start time to avoid traffic and other obstacles on the day. Each member of your party attending the event must have a valid ticket to attend and all tickets can be shown printed or virtually on an electronic device. The ticket will confirm where the event will be held and performing areas maybe limited, we may ask you to leave prams and buggies outside of the area to avoid obstruction.